F.A.Q.

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Timothy F. Tremain

This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

 


    Computer is running slow?

Do you have virus protection and is it up to date? Make sure both are yes and then run a complete scan of your hard drive. AVG Anti virus from http://free.grisoft.com/freeweb.php has an excellent solution.  Better yet it is free! Look for it on their website.
Do you have spyware or adware on your machine?  If you are not running anti-malware programs you may never know.  Spybot Search & Destroy, AdAware SE are excellent programs to clean these pesky critters from your machine. You can find these at www.download.com. Keep these up to date and scan your drives regularly.

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    What else can I do to improve performance?

Follow the directions from above and don't download programs from sites you don't trust.  Free "screensavers" or "smileys" for instance are not free.  They usually come with a lot of baggage attached.  Programs that install with them to monitor your web surfing habits and often direct pop-up advertising that can not only be annoying, they can also bog down your system.  Have Site Advisor running with your browser to help alert you to Pharming or Phishing sites and other less than desirable web sites.  Click HERE to obtain this valuable program.

You should also keep the fans and interior of the computer as free from dust and build up as possible.  Dust and heat are killers of performance, the may also damage the components and cause your computer to fail.  A good soft cloth to wipe down the exterior and interior (not the motherboard (circuit board), processor or cards.  Then using compressed air for electronic components to blow off and out the rest of you machine. Make sure it is turned off first, follow the instructions on the can.  Generally it is a good idea to leave the computer off for an hour or so after in case there is any moisture.

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    What is Phishing and Pharming?

Phishing attacks use both social engineering and technical subterfuge to steal consumers' personal identity data and financial account credentials.  Social-engineering schemes use 'spoofed' e-mails to lead consumers to counterfeit websites designed to trick recipients into divulging financial data such as credit card numbers, account usernames, passwords and social security numbers.  Hijacking brand names of banks, e-retailers and credit card companies, phishers often convince recipients to respond.  Technical subterfuge schemes plant crimeware onto PCs to steal credentials directly, often using Trojan keylogger spyware. Pharming crimeware misdirects users to fraudulent sites or proxy servers, typically through DNS hijacking or poisoning.   Click http://www.antiphishing.org/ to learn more.

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    What can I do to help conserve power?

Everyone should manage their computer’s power differently according to how they use it and whether it’s a battery powered laptop or desktop workstation. I prefer to just have my monitor turn off after an hour of inactivity. Others may wish to have their computer standby or hibernate after a certain amount of time. Power conservation is essentially the goal and therefore your monitor is likely going to be the biggest issue.

Follow the steps below:

1. Right-click on an empty portion of your desktop and choose Properties.

2. Select the Screen Saver tab.

3. Click the Power button.

4. A gray window should appear with several options that tell the computer when to turn the monitor and hard drives off, or put the system in standby or hibernation (hibernation only available for Windows XP users).

There is no one way to configure these settings; experiment to see what suits you best. I will say if you’re going to use the standby or hibernation options, pick one and disable the other. I would recommend hibernation over standby as it powers the computer all the way down, protecting your data in the event of a power outage. As I touched on before, the monitor consumes the most power and will be the most advantageous to shut down when not in use. Don’t make the “time to shutdown” too short as constantly powering the monitor and computer on and off can cause unnecessary wear-and-tear on internal components. Turning the hard drives off conserves some power and should lower the computer’s internal temperature a bit. So, go ahead and put the power back in your hands, and save some energy in the process.

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    What can I do to protect my computer?

This is a rather long one, but it is critical to follow these guidelines!

"The simple fact is good internet safety is based on what I call the Four Pillars of Internet Security. They are:

Firewall protection

Anti-Virus

Anti-Spyware

Patching

Anti-Phishing/Pharming

"With these basics, your internet experience is dramatically safer."

Antispam, antiphishing tools, content inspectors and the rest are not absolutely necessary.  At least use the McAfee Site Advisor that is available for Internet Explorer and Firefox.


Introducing Security On The Cheap

Getting these (mostly) free basics in now will make your internet experience dramatically more secure.  Here is one instance of the old adage "you get what you pay for" that is not always true.  Some security programs are such resource "hogs" that they can bog down you computer.

1. Get an antivirus program

Grisoft’s free antivirus is really good.

I’m a fan of CA’s free AV program. Well…it’s not totally free, but they do give you one year free and then charge after that. And last but not least is the free AntiVir. Want to pay? Kaspersky’s is excellent but it costs ($40). If you want other suggestions, ask your friends or download the various trial versions out there.

2. Get a software firewall

I’m not sure I would bother to spend money on a firewall, I don't.  Either ZoneAlarm or Sygate personal versions are fine and both free.

3. Get an Antispyware tool

The best commercial grade antispyware programs out there are CounterSpy and WebRoot’s SpySweeper.

If you don’t want to spend $20 or more on a commercial antispyware program. Microsoft’s free one is actually decent. The two other free ones are Spybot and Adaware.  These are the two I rely on the most.  But get something and get it fast.

4. Patching

The final leg of the Four Pillars of Security is getting your security patches from Microsoft (or whatever operating system you have).  You would be amazed at how many people haven’t updated to the latest patches.

That’s the list of the really important security programs.

Here’s a host of other little tools you can get that will make your experience even safer:

Antiphishing

Download Cloudmark’s free antifraud tool. It’s great and if more people used it, the phishers would be out of business!

Antispam

Some would argue that a spam filter is vital for security.

Actually, it really isn’t if you’re relatively intelligent, since spam is more of a nuisance than anything else and if you can stand deleting messages, you don’t need one. Plus you NEVER open any attachments or email from people you do not know or trust.  But that being said, spam for some is a royal pain, and a good antispam tool is can be a lifesaver.

"Here’s my advice: Have a primary email address you use for important correspondence.  Do not give it out to everybody.  Have a secondary email for "junk".  This is the one you use for signing up for things on the web, for those people that like to forward you every joke they get.  I also use gmail for a lot of my mail and have it forwarded to me from there because they have an excellent anti-spam filter plus you can check your mail from anywhere."

iHateSpam for $20 is pretty good. Cloudmark also has a very good one. Shop around, but you’ll find there’s a lot of junk out there, believe me.  See the email etiquette article below for an easy way to reduce spam.

And then, of course, there is your operating environment. If you can live with it, Linux or Macs are infinitely safer than PCs.  Mainly right now because the are less prevalent and not as big a target.  That is changing.  Don’t want to migrate to another OS? Then at least get Firefox, which will add a lot of security to your browsing experience. That’s it for now. Feel free to comment if you have any other ideas or opinions.  Or email us as we are constantly checking out new programs.

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    Email Etiquette, reducing spam (and viruses)
This excellent message ABSOLUTELY applies to ALL of us who send e-mails.
 
 
Do you really know how to forward e-mails? 50% of us do; 50% do NOT.  Do you wonder why you get viruses or junk mail?  Do you hate it? Every time you forward an e-mail there is information left over from the people who got the message before you, namely their e-mail addresses & names.  As the messages get forwarded along, the list of addresses builds, and builds, and builds, and all it takes is for someone to get a virus, and his or her computer can send that virus to every e-mail address that has come across his computer.  

Or, someone can take all of those addresses and sell them or send junk mail to them in the hopes that you will go to the site and he will make five cents for each hit.  That's right, all of that inconvenience over a nickel!  

How do you stop it?  Well, there are two easy steps:

 

1) When you forward an e-mail, DELETE all of the other addresses that appear in the body of the message.  That's right, DELETE them.  Highlight them and delete them, backspace them, cut them, whatever it is you know how to do.  It only takes a second. You MUST click the "Forward" button first, then you will have full editing capabilities against the body and headers of the message.

If you don't click on "Forward" first, you won't be able to edit the message at all.

2) Whenever you send an e-mail to more than one person, do NOT use the To: or Cc: columns for adding e-mail address.  Always use the BCC:  (blind carbon copy) column for listing the e-mail addresses.  This is the way that people you send to only see their own e-mail address.  If you don't see your BCC: option click on where it says To: and your address list will appear.  Highlight the address and choose BCC: and that's it, it's that easy.  When you send to BCC: your message will automatically say "Undisclosed Recipients" in the "TO:" field of the people who receive it.
 
So please, in the future, let's stop the junk mail and the viruses!
Finally, here's an idea!!!  Let's send this to everyone we know. (but strip my address off first). This is something that SHOULD be forwarded.
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Copyright © 2008 [Timothy F. Tremain]. All rights reserved.
Last modified: 11/05/08.